1. Order Processing Time

Orders are normally processed within 2–4 business days after payment has been successfully confirmed.

During holidays, promotional periods, unusually high order volume or other peak periods, processing may require up to 5 business days.

Processing time is separate from shipping transit time.

2. Estimated U.S. Delivery Time

Standard shipping to supported United States destinations generally takes 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Transit may vary because of destination, carrier operations, customs procedures where applicable, weather, seasonal volume or other transportation circumstances.

3. Shipping Costs

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Customers can review the applicable shipping charge before submitting an order.

4. Fulfillment & Shipping Origin

Depending on inventory availability, product location and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin may therefore differ from our business registration address.

5. Tracking Information

Once an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.

Please allow a reasonable period after shipment for tracking activity to appear in the carrier's system.

6. Delayed Shipments

If tracking has not updated for an extended period or a shipment appears unusually delayed, contact service@oartnsw.com with your order number.

We will review available shipment information and, where appropriate, work with the carrier or fulfillment provider to determine a reasonable next step.

7. Lost or Missing Packages

If a shipment appears lost, contact us with your order number and available tracking information.

If tracking indicates that a parcel was delivered but it cannot be located, first check the mailbox or delivery area, reception desk, household members, neighbors and any carrier notices.

If the parcel still cannot be found, contact customer support so the circumstances can be reviewed.

8. Incorrect Shipping Address

Customers are responsible for entering complete and accurate shipping information during checkout.

Contact us promptly if an address error is discovered after an order is submitted. Address changes cannot be guaranteed once fulfillment or shipment has started.

9. Multiple Shipments

An order may occasionally be divided into more than one shipment because of inventory availability or product location. Separate tracking information may be provided when this occurs.