Who operates OartnSw™?

OartnSw™ is owned and operated by Jingyan New Materials Technology (Jinan) Co., Ltd.

Business Address: Room 304, Supporting Building No. 3, Shandong Hi-Speed (Jinan) Smart Supply Chain Industrial Park, Lingang Subdistrict, Jinan High-Tech Industrial Development Zone, Jinan, Shandong, China.

What does OartnSw™ sell?

OartnSw™ focuses on mobile phone accessories.

How long does order processing take?

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods or unusually high order volume, processing may take up to 5 business days.

How long does standard U.S. shipping take?

Standard shipping to supported United States destinations generally takes 10–15 business days in transit after dispatch.

How much does shipping cost?

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Where can my order be shipped from?

Depending on inventory availability, product location and destination, an order may be fulfilled from our facilities or designated fulfillment partners. The physical shipping origin may therefore differ from our business registration address.

Will I receive tracking information?

After an order has been dispatched, available tracking information will normally be provided by email or through the applicable order-tracking method.

What should I do if a package is delayed or missing?

If tracking has not updated for an extended period, a shipment appears lost, or a delivered parcel cannot be located after reasonable checks, contact service@oartnsw.com and include your order number.

What is the return window?

Eligible products may be returned within 30 calendar days after confirmed delivery.

How do I request a return?

Contact service@oartnsw.com with your order number, the item involved, the reason for the return, and photographs or videos where relevant.

Do not automatically send merchandise to our business registration address. The appropriate return warehouse address will be supplied after the request is reviewed and approved.

Who pays for return shipping?

For eligible preference-based returns, the customer is generally responsible for return shipping.

If an item is damaged, defective, incorrect, incomplete or materially different from its description because of a product or fulfillment issue, an appropriate solution will be provided without requiring the customer to bear additional costs resulting from that error.

How long does refund processing take?

Approved refunds are returned to the original payment method and generally processed within 5–10 business days after the returned item has been received and inspected.

Can I cancel an order?

Contact customer support promptly before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.

What if my product arrives damaged or incorrect?

Contact us with your order number and supporting photographs or videos where appropriate. After review, a reasonable replacement, refund or return solution will be provided according to the circumstances.

How can I contact OartnSw™?

Email: service@oartnsw.com
Phone: +86 19309801317
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST