1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

2. Return Eligibility

To qualify for a standard return, an item should generally:

• Be unused and remain in its original condition.
• Include its original parts and accessories.
• Include original packaging where reasonably possible.
• Be accompanied by valid proof of purchase or relevant order information.

3. How to Request a Return

Before sending merchandise back, contact service@oartnsw.com.

Please provide:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photographs or videos where relevant.

4. Return Address

Do not automatically send returns to our business registration address.

After the return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

5. Return Shipping Costs

Preference-based returns: Where an eligible product is returned because of a change of mind, personal preference or another reason not caused by a product or fulfillment problem, the customer is generally responsible for return shipping costs.

Product or fulfillment issues: If a product is damaged, defective, incorrect, incomplete or materially misdescribed because of a product or fulfillment issue, an appropriate replacement, refund or return solution will be provided without requiring the customer to bear additional costs resulting from that error.

6. Return Inspection

Returned products may be inspected after receipt to verify that the applicable return conditions have been satisfied.

7. Refund Timing

Once an approved returned product has been received and inspected, an eligible refund is issued to the original payment method.

Our refund processing generally takes 5–10 business days. Your bank or payment provider may require additional time before the refund appears in your account.

8. Damaged, Defective, Incorrect or Incomplete Orders

Contact customer support as soon as reasonably possible if an order arrives damaged, defective, incorrect, incomplete or materially different from its product description.

Provide the order number together with supporting photographs or videos where appropriate. After review, a reasonable replacement, refund or return arrangement will be provided according to the circumstances.

9. Order Cancellation

To request cancellation, contact service@oartnsw.com promptly.

We will make a reasonable effort to process eligible cancellation requests received before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.